Return & Refund Policy

All Refunds, Returns and Exchanges:

Customers may request a refund, return or exchange within 14 days of receiving your order. Products showing any sign of being used will not be accepted to return. Customers are responsible for all return shipping costs, including customs and duty taxes. 

Once we receive it back and verify it is unused the return will be processed and a full refund will be issued. But It can take up to 30 days to fully process your return.

Note: Do not return any packages to us before our acknowledgement.

Refund and Exchange Options:

  • Your orders full value, excluding shipping and taxes, in store credit.
  • A refund to your original payment method, minus a 30% restocking fee, excluding shipping and taxes.
  • These options are not negotiable.

All Faulty, Incorrect or Missing Products:

We apologize for any product issues and strive to provide our customers with the best experience possible. If you received a faulty or incorrect item, or if you did not receive an item, please review the options below.

We do not require you to return faulty or incorrect products if you can provide us images via email.

Options:

  • Reship your original order completely free.
  • Your orders full value, excluding shipping and taxes, in store credit.
  • A refund to your original payment method, minus a 30% restocking fee, excluding shipping and taxes.
  • These options are not negotiable.

Cash Back / Gift Card Policy:

Customers which qualify for cash back through promotion opportunities will receive cash back in the form of a Gift Card.  This gift card is an electronic discount code which is redeemable only at autocareb2c.com .  Cannot be exchanged for cash.  Cannot retroactively apply to any order.  Cannot apply to your first order.  Cannot be combined with any other offers or promotions.  Does not grant free or reduced shipping.  Becomes null and void if the order which qualified for the cash back gift card is cancelled, returned or exchanged for product(s) which do not qualify.  Cash back gift cards are subject to their specific terms and effective use dates.  All cash back promotional offers starting Jan 1, 2019 through Mar 31, 2019 will become effective for use January 1, 2019 through Dec 31, 2019.

Final Sale Policy:

All orders using store credit or gift cards are final.